Terms & Conditions
Effective Date: 1/06/2025
Welcome to Ilana. By accessing or using our website (www.ilana.life), purchasing our products, or engaging with our services, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our site.
If you do not agree to these terms, please do not use this website.
1. Eligibility
You must be at least 18 years old to make a purchase from Ilana. By using this site, you confirm that you are legally eligible to enter into binding contracts.
2. Product Information & Usage
We strive to present accurate product descriptions, ingredient lists, and usage guidelines. However, the results may vary from person to person due to individual skin types, sensitivities, and lifestyle factors.
All content, including tips and suggestions shared on this website or social media, is for informational purposes only and should not be considered medical advice. Please consult your physician or healthcare provider before using any new product if you have existing medical conditions or are pregnant/nursing.
3. Order Acceptance & Fulfilment
Placing an order does not constitute our acceptance of the order. We reserve the right to cancel or limit quantities at our sole discretion. You will be notified via email or WhatsApp if we are unable to fulfil your order.
Once your order is placed and confirmed, we begin processing immediately. Orders cannot be modified or cancelled once shipped.
4. Pricing & Payment
All prices listed on the website are in Indian Rupees (INR) and inclusive of GST. We reserve the right to update product prices or discontinue products without notice. Payment must be made in full at the time of purchase.
For international orders, additional customs duties or taxes may be levied by your country. These are not covered in our prices and must be paid by the customer.
5. Returns & Refunds
Due to the nature of our wellness products, we do not accept returns or exchanges on delivered items. Please refer to our Refund Policy for complete details.
6. Intellectual Property
All content on this site—including but not limited to images, product names, logos, copy, design elements, and trademarks—belongs to Ilana Wellness and may not be used or reproduced without written permission.
7. User Conduct
You agree not to misuse the site, post harmful content, attempt unauthorised access to our servers, or interfere with other users’ experiences. Any such activity may result in termination of your access to the site and potential legal action.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not control or endorse these sites and are not responsible for their content, privacy policies, or practices.
9. Privacy Policy
By using our website, you also agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.
10. Limitation of Liability
Ilana is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website. Ilana is not liable for any allergic or adverse reactions to our products. Always patch test and use as directed. All products should be used strictly as directed and only on unbroken skin. Discontinue use if irritation occurs.
11. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and continued use of the website constitutes your acceptance of those changes.
12. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in India.
13. Contact Us
For any questions regarding these terms, please reach out to us at:
📧 hello@ilana.life
📍 Ilana Organics Pvt. Ltd
📱 WhatsApp: +91-9765158807
